ISO 9001 8.4 Control of externally provided processes, products and services

Understanding ISO 9001: Clause 8.4 – Control of Externally Provided Processes, Products, and Services When establishing or revising a management system under ISO 9001, Clause 8.4 – which focuses on the control of externally provided processes, products, and services – is crucial. Typically, these external entities are referred to interchangeably as vendors, suppliers, or external

You Are Not Alone in Poor Customer Service

Nanni was not happy.  He paid a deposit on some copper ingots from a merchant, Ea-nasir, that he had purchased from previously.  Upon receipt of the ingots, Nanni was displeased with the quality.  The tablet pictured below was chiseled out by Nanni after other attempts to get his deposit back.  He sent messengers several times

What is Quality Management? | How do I “get” ISO 9001?

I’m Kyle Chambers.  I’m the founder and owner operator of Texas Quality Assurance.  I get asked by friends and family frequently about what I do..  I tell them Quality Management (Auditing, Consulting and Software Development) most commonly dealing with ISO 9001 ( I end it there, 18001, 14001, API, that will just muddy the conversational