ISO 9001 CLAUSES EXPLAINED – 4.2 Understanding the needs and expectations of interested parties

In this post “ISO 9001 Clauses Explained” we dive into Interested Parties. 4.2 Understanding the needs and expectations of interested parties Interested Parties is a relatively new term to our management systems, but again a very old concept that we’re all very familiar with. An interested party is oftentimes a useful catch all term when

ISO 9001 Clauses Explained - 4 Context of the organization

ISO 9001 Clauses Explained – 4 Context of the organization

In this post “ISO 9001 Clauses Explained” we dive into Context of the Organization. 4.1 Understanding the organization and its context Context of the organization is one of the newer terms of the ISO 9001:2015 edition of the standard. The concept of context of the organization is at all new. Every good business owner or

ISO 9001 Clauses Explained – 7.5 Documented Information

7.5 Documented Information | CONTROL OF DOCUMENTED INFORMATION In this post “ISO 9001 Clauses Explained” we dive into Documented information, arguably at the core of any effective management system. Documented information includes not only our documents, but also our records. There are many types of documents and many types of records, but with a simple

Orkin Does it Right

I probably need to reread the definition of favorite because everyone of these case studies seems to be my favorite.  Anytime a company has an ISO 9001 success story and has the numbers to back it up, I love it! I especially like this case study on Orkin because they did things wrong and they

What is an Interested Party Anyways…?

Interested Parties, what ISO 9001:2015 says The ISO 9001:2015 edition of the standard requires organizations to identify their interested parities and determine their impact on their ability to provide products and services that meet most all applicable requirements.  Most people at first read interested parties and think, “that’s just a bunch of fluff” or “we

Competence Training & Awareness – Tips & Tricks

Competence, Training, Awareness…. Organizational Knowledge too? When compared to the ISO 9001:2008 standard the requirement in ISO 9001:2015 is more heavily weighted towards Competence.  In facilities, where competence is often based on compliance to a WPS or ASNT training, along with standard common in house training such as Control of Nonconforming Outputs some simple systems

[…] doesn’t kill people | Culture Kills People

Leadership and worker participation It doesn’t matter what you fill in as the blank in that statement, culture kills people.  I’ve known this for years, having spent nearly a decade in Health & Safety, but got to see it first hand in a recent audit.  That does NOT for one second discount people’s individual choices

What is Quality Management? | How do I “get” ISO 9001?

I’m Kyle Chambers.  I’m the founder and owner operator of Texas Quality Assurance.  I get asked by friends and family frequently about what I do..  I tell them Quality Management (Auditing, Consulting and Software Development) most commonly dealing with ISO 9001 ( I end it there, 18001, 14001, API, that will just muddy the conversational

Risk Based Thinking – How to solve the problem during transition from 9001:2008 to 9001:2015

Risk Based Thinking and the transition from ISO 9001:2008 to ISO 9001:2015 There’s been a shift in how companies view quality and compliance, and as a result, businesses are looking for a more comprehensive method for measuring operational efficiency. Risk management processes are proving to be an effective option for this. ISO 9001:2015 now promotes