Before we dive into the purpose of a Quality Management System, we should probably define what a QMS is. In defining what a QMS is, we will likely touch on the purpose of a Quality Management System. When quality management folks talk about a Quality Management System (and Lord bless you if you get them…
One of the sermons at church recently caught my attention, as they often do. This was unusual because it was a Sunday when there was no kids’ service and Kyle was helping with the AV. This left me to contend with our three children during service which means I’m usually not able to listen well. …
Nobody gets excited about taking their car to the shop, unless you are lucky enough to have a project car that is being restored. Ahhh, wouldn’t that be nice? Back to reality, most of us have a car that we use daily to get kids to and from school and activities and get ourselves to…
#QualityMatters – Simon Sinek & Start with Why
#QualityMatters podcast sponsored by Texas Quality Assurance LLC and hosted by our very own Darci and Kyle Chambers. Darci and Kyle have long been fans of the work of Simon Sinek and of course “Start with Why“. Need less to say, his work has influenced a number of episodes on the #QualityMatters podcast. So be sure to tune in, check it out and get back to doing work that matters!
It can be very frustrating as a Quality Manager, or even a member of a Quality Department in a company, that has recently decided to, loosely put “take quality seriously”. This is especially the case if you, personally, have already been sold on the quality culture and its importance, but those around you aren’t nearly…
I probably need to reread the definition of favorite because everyone of these case studies seems to be my favorite. Anytime a company has an ISO 9001 success story and has the numbers to back it up, I love it! I especially like this case study on Orkin because they did things wrong and they…
Nanni was not happy. He paid a deposit on some copper ingots from a merchant, Ea-nasir, that he had purchased from previously. Upon receipt of the ingots, Nanni was displeased with the quality. The tablet pictured below was chiseled out by Nanni after other attempts to get his deposit back. He sent messengers several times…
School districts are obviously a little different than your “for profit” company. They are somewhat guaranteed funding, but it varies | ISO 9001 can HELP!
In March, we aired an episode with our first guest, Mo Aziz, discussing the ITC “Intercontinental Terminals Company” Chemical Plant fire. The fire burned for days and reignited after it was extinguished. Most of Houston wondered what, if anything, would be the penalty for ITC. Based on history, these plants aren’t often penalized effectively enough…
In March, we released our first five episodes of our #QualityMatters podcast. One of those episodes was on a botched police raid in Houston and we addressed possible processes they could put in place to prevent further instances. During the podcast, I mentioned there was talk of reviewing and/or dismissing any cases that the officer…