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Nanni was not happy. He paid a deposit on some copper ingots from a merchant, Ea-nasir, that he had purchased from previously. Upon receipt of the ingots, Nanni was displeased with the quality. The tablet pictured below was chiseled out by Nanni after other attempts to get his deposit back. He sent messengers several times…

Mastering On Time Delivery: Strategies for Success
On time delivery (OTD), sometimes referred to as on-time completion, varies based on the company’s approach to tracking these metrics. In the wake of COVID-19, the focus on on-time delivery has diminished somewhat due to disruptions in shipping and logistics. As a result, many businesses are redefining this concept to emphasize not just timely delivery,…

Orkin Does it Right
I probably need to reread the definition of favorite because everyone of these case studies seems to be my favorite. Anytime a company has an ISO 9001 success story and has the numbers to back it up, I love it! I especially like this case study on Orkin because they did things wrong and they…

ISO 9001:2015 Integration
ISO 9001:2015 Top Management and the Quality Management Representative The ISO 9001:2015 Standard is missing a key aspect of its previous revisions. The influential and integral role of the Quality Management Representative (QMR) has been removed. Initially, the 2000 revision required a QMR, and since then, the entire system has been posed to function primarily…

Seven Quality Management Principles (ISO 9001:2015)
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ISO 9001 CLAUSES EXPLAINED – 4.2 Understanding the needs and expectations of interested parties
In this post “ISO 9001 Clauses Explained” we dive into Interested Parties. 4.2 Understanding the needs and expectations of interested parties Interested Parties is a relatively new term to our management systems, but again a very old concept that we’re all familiar with. An interested party is oftentimes a useful catch all term when there’s…






