ISO 9001: Seven Quality Management Principles Seven Quality Management Principles: Customer Focus There should be no surprise that Customer Focus is the first of the Quality Management Principles. Everything about ISO 9001:2015 is centered between customer requirements and customer satisfaction. We start in ISO 9001:2015 in Clause 5.1.2 Customer Focus with the requirement for leadership to demonstrate a commitment…
Competence and Training In general, the standard states that “Personnel……shall be competent…”, which is a bit of simple, isn’t it? Perhaps not. You must ensure everyone has been trained according to a pre-defined matrix of sorts, evaluate competence, and then ensure everyone has been trained according to the plan you set forth. Very similar to…
Traditional Quality Management Systems don’t work I’ll tell you a little about us. TQA was developed out of a need to save time and energy managing your quality management system (QMS). We knew there had to be a better way to manage a quality system, so we set out to develop it from the ground…
ISO 9001:2015 Top Management and the Quality Management Representative The ISO 9001:2015 Standard is missing a key aspect of its previous revisions. The influential and integral role of the Quality Management Representative (QMR) has been removed. Initially, the 2000 revision required a QMR, and since then, the entire system has been posed to function primarily…
The ISO 9001:2015 revision has made some key vocabulary changes. While some may appear insignificant or trivial, each difference reveals a little more clearly the intentions of the International Standards Organization and their meanings of quality. Each of the following paragraphs make reference to a specific wording change and how this change better communicates its purpose…
Benefits of ISO 9001 ISO 9001 Certification is not just suitable for large organizations, but also small businesses that will benefit from utilizing a well-built and well implemented Quality Management Systems such as TQA Cloud that will save time and resources. Texas Quality Assurance provides ISO 9001 Certification Services for the greater Houston and surrounding areas. ISO 9001 is…
Electronic Document Control – Moving away from the massive binders and network file shares Introduction to Electronic Document Control I’ve spent many years as an IT & QHSE Manager. While our formal ISO 9001 & OHSAS 18001 was still years away, the need for a consistent method to store, approve, track, and retrieve our official documents was…