The Value of well-defined NCR and CAR Introduction to NCR’s “Nonconformance Reports” & CAR’s “Corrective Action Reports” When it comes to operational excellence, fundamentals of QMS “Quality Management System” are critical. I would argue that nonconformities and corrective actions are the foundations of an effective quality management system (QMS). They represent the “boots on the…
By Steve Louis You know the drill. A recession comes out of nowhere and in order to survive, businesses are forced to slash expenses, with layoffs being the first of many painful budget cuts. Now all of a sudden the firm is understaffed which forces the remaining employees to perform dual roles, causing them to…
Small Businesses have suffered so greatly in the economic shutdown of 2020 resulting from the COVID-19 pandemic. This is NO surprise to anyone. The average business owner has little power to impact national policy and has little impact on turning the economic tides. So what is a small business owner supposed to do? Here is some…
#QualityMatters – Simon Sinek & Start with Why
#QualityMatters podcast sponsored by Texas Quality Assurance LLC and hosted by our very own Darci and Kyle Chambers. Darci and Kyle have long been fans of the work of Simon Sinek and of course “Start with Why“. Need less to say, his work has influenced a number of episodes on the #QualityMatters podcast. So be sure to tune in, check it out and get back to doing work that matters!
It can be very frustrating as a Quality Manager, or even a member of a Quality Department in a company, that has recently decided to, loosely put “take quality seriously”. This is especially the case if you, personally, have already been sold on the quality culture and its importance, but those around you aren’t nearly…
I probably need to reread the definition of favorite because everyone of these case studies seems to be my favorite. Anytime a company has an ISO 9001 success story and has the numbers to back it up, I love it! I especially like this case study on Orkin because they did things wrong and they…
Nanni was not happy. He paid a deposit on some copper ingots from a merchant, Ea-nasir, that he had purchased from previously. Upon receipt of the ingots, Nanni was displeased with the quality. The tablet pictured below was chiseled out by Nanni after other attempts to get his deposit back. He sent messengers several times…
Interested Parties, what ISO 9001:2015 says The ISO 9001:2015 edition of the standard requires organizations to identify their interested parties and determine their impact on their ability to provide products and services that meet most all applicable requirements. Most people at first read interested parties and think, “that’s just a bunch of fluff” or “we…
Competence, Training, Awareness…. Organizational Knowledge too? When compared to the ISO 9001:2008 standard the requirement in ISO 9001:2015 is more heavily weighted towards Competence. In facilities, where competence is often based on compliance to a WPS or ASNT training, along with standard common in house training such as Control of Nonconforming Outputs, some simple systems…
The Quality Policy & Objectives truly are key to your organization. They are the foundation of the context of your organization. They are also very important to defining and developing your QMS. Below you can see exactly what the ISO 9001:2015 standard requires for the Quality Policy, I will address the Quality Objectives later. 5.2…