7.5 Documented Information | CONTROL OF DOCUMENTED INFORMATION In this post “ISO 9001 Clauses Explained” we dive into Documented information, arguably at the core of any effective management system. Documented information includes not only our documents, but also our records. There are many types of documents and many types of records, but with a simple…
The Value of well-defined NCR and CAR Introduction to NCR’s “Nonconformance Reports” & CAR’s “Corrective Action Reports” When it comes to operational excellence, fundamentals of QMS “Quality Management System” are critical. I would argue that nonconformities and corrective actions are the foundations of an effective quality management system (QMS). They represent the “boots on the…
By Steve Louis You know the drill. A recession comes out of nowhere and in order to survive, businesses are forced to slash expenses, with layoffs being the first of many painful budget cuts. Now all of a sudden the firm is understaffed which forces the remaining employees to perform dual roles, causing them to…
One of the sermons at church recently caught my attention, as they often do. This was unusual because it was a Sunday when there was no kids’ service and Kyle was helping with the AV. This left me to contend with our three children during service which means I’m usually not able to listen well. …
It can be very frustrating as a Quality Manager, or even a member of a Quality Department in a company, that has recently decided to, loosely put “take quality seriously”. This is especially the case if you, personally, have already been sold on the quality culture and its importance, but those around you aren’t nearly…
In March, we aired an episode with our first guest, Mo Aziz, discussing the ITC “Intercontinental Terminals Company” Chemical Plant fire. The fire burned for days and reignited after it was extinguished. Most of Houston wondered what, if anything, would be the penalty for ITC. Based on history, these plants aren’t often penalized effectively enough…
In March, we released our first five episodes of our #QualityMatters podcast. One of those episodes was on a botched police raid in Houston and we addressed possible processes they could put in place to prevent further instances. During the podcast, I mentioned there was talk of reviewing and/or dismissing any cases that the officer…
Our most recent #QualityMatters podcast discussed Big Data and it’s use in the healthcare field. Quality should be a way of doing business. In healthcare, all records are digitized. The idea is that we can take that information, make it anonymous, and analyze it for doctors to better understand how patients might react to procedures…
The Quality Policy & Objectives truly are key to your organization. They are the foundation of the context of your organization. They are also very important to defining and developing your QMS. Below you can see exactly what the ISO 9001:2015 standard requires for the Quality Policy, I will address the Quality Objectives later. 5.2…
For those that don’t know me, I’m Kyle Chambers, Founder of Texas Quality Assurance. I’ve lived my entire life in Texas, raised in the small town of Italy Texas, pronounced “It-Ly” for those of you that don’t know. My degree is in Management Information Systems, I got my CompTIA A+ certification in the 8th grade,…