Ep 44 – ASQ Houston -Sales & Shooting the $#!^

Quality Matters and we believe that Small Business Matters as well. That is why we are thrilled to have Robert Carlson from our local SBDC “Small Business Development Center” on the show today. The SBDC with the help of fantastic folks like Robert Carlson have been instrumental in the success of Texas Quality Assurance during…

We are excited to share with you some new changes coming to #QualityMatters.  Kyle recently launched a poll on LinkedIn to see what you, our listeners thought of the content and would like to hear.  Your responses were heard.  You all want more about tips and tricks and running a QMS, less about case studies. …

We finally got Jeff on our podcast, the man behind the ethical shop.  It wasn’t a surprise to hear him say things about putting processes and procedures in place.  He has a robust history of improving businesses in different industries, so it made sense when he opened his shop to improve the automotive repair industry. …

I think it’s safe to say we’ve all had an unpleasant car repair experience. In this episode, we share an experience we had, but through the lens of leadership vs. management. Within the same company, the manager was lacking, but the leader was not. We really aren’t using our platform to complain, although it’s a…

The question this week is “is API & ISO Running Small Business out of Business…?” And its a good one to ask. You'll be amazed to hear that like all other industries, the Quality Management Industry and Certification Bodies as all run and operated by, you guessed it people like you and me. While that…

“What Gets Measured Gets Done” that sums it up.  So what you measure matters.  Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting…