Ep 33 – Family Promise and Quality Care in NonProfit Organizations

This week we’re talking with Lanny Partain of Southeast Church of Christ about Planning and other Quality Critical operations for Non-Profit Organizations.  We’re talking in specific about the Family Promise program here in the Clear Lake area.  If you don’t know about Family Promise, do take the time to get to know more about these…

Ep 32 – Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly…

Ep 31 – Chris Paris – Conflict of Interest in the ''Development'' of Standards

Another great episode with Chris Paris, author of Surviving ISO 9001:2015. We're talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and . Seems no matter where you go, be it the corporate ladder, local government, even your school board,…

Ep 30 – Mark LaCour – Quality, Sales & Contract Review (Understanding the Standard)

A very special episode today, not just because we are talking sales and finishing the Understanding the Standard Mini Series, but we our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil & Gas Global Network.  Sales is so often not considered as a part of the Quality Management System, but 100%…

Ep 292 – Design & Development (Understanding the Standard)

What a fun episode this week.  Darci and Kyle talk everything from cell phone designs, QR Codes that seem to still exist….  As a part of our Mini-Series on Understanding the Standard, we break down ISO 9001:2015 “8.3 Design and development of products and services”. Design and Development can be broken down into three easy…

Ep 27 – Support Processes

Continuing the “Understanding the Standard” mini series we dig into Support Processes required for ISO 9001.  You may be seriously surprised at how much choice you have in determining the requirements for your organization.  For instance, did you know that the ISO 9001 standard does NOT specify how often different types of measurement equipment need…

Ep 26 – Key Processes – Quality Planning & Checking

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A “doesn't…