A Study on Starbucks Starbucks started in 1971 and Howard Shultz joined in 1982 with the intent to make Starbucks the 3rd space, somewhere between work and home, but lets be honest, something has gone wrong since Shultz left in 2000. In the 80’s and 90’s you could get a REAL ceramic cup, but you…
“What Gets Measured Gets Done” that sums it up. So what you measure matters. Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting…
“If you are not taking care of your employees, people are not going to buy into it.” In today’s episode we are exploring why so many of us get an “icky feeling” where we maybe don’t get at others like Target or Costco. Seems there is some basic trust that has been broken, and we…
This week's episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an…
Today's episode is the first one we've actually sat down to record in a while. We've been busy putting out content from conferences recently. But today's episode is a lot of fun. Darci aka the Boss Lady has been amazed at the amazingly wide array of organizations that download some of our Free resources online
Communication is a sorely overlooked and vital component of any Quality Management System. What do you do when your communication fails? We are so accustomed to “turning the box green” but so many aspects of our communications cannot be measured by turning a box green. What about when there is conflict between contractor and client?…
Thanks for tuning into the #QualityMatters Podcast. Let's start with a fun question here for the Oil & Gas World. Would a future president be able to stop to 'Frack'ing in the United States? Frac vs Frack … what’s the difference? Well it's pretty straight forward, Frac is the term used in the Oil Industry…
This week's episode is from the DUG Mid Continent HART Energy Conference. We spoke with AIRIS Wellsite Services about Frac Sand, and the OSHA Requirements for it. Kyle was HIGHLY skeptical at first, as we are sure many of our listeners are. However it quickly became clear that there is a often serious hazard at…
Podcasting again from the DUG Mid Continent Conference in Oklahoma City we met up with the man, the myth, the legend, Sarge Summers Founder – Owner of Sarge's Industry Solutions, LLC. Its funny, because Kyle and Sarge have talked for a couple years now, and tried several times to meet up, but business and schedules…
Our last episode of 2019 folks. Thank you all for tuning in and checking us out. This week is Hunter Davis of Davis Arial Solutions. Hunter and his team fly drones primarily to aid Oil & Gas companies but also to help the land owners who's fields pipelines were laid through. All very interesting from…