pisode 181: Crafting an Effective Quality Policy

Join Kyle and Caleb in this interactive episode of #QualityMatters as they dive into the essentials of crafting a compelling quality policy. Whether you're looking to interpret the standards or write a policy that truly resonates, this episode has you covered. Discover the benefits of using engaging language over straightforward text and learn how a…

Ep 180 – Deep Dive into Quality Culture

In this episode of #QualityMatters, hosts Kyle and Caleb continue their engaging discussion on the pivotal role of quality culture in organizations. They delve into the journey towards excellence by integrating ISO 9001 standards and similar standards. The conversation covers valuable insights into how quality management can be woven into every level of an organization,…

Ep 179 – Systemic Issues, Culture and Quality Management

In this episode of the Quality Matters Podcast, host Kyle Chambers is joined by Caleb Adcock to dive into a timely and relevant discussion about systemic issues and their impact on quality management. Drawing from recent conversations and observations, Kyle and Caleb explore how politics and systemic challenges influence organizational quality and operational effectiveness. They…

ISO 9001 8.4 Control of externally provided processes, products and services

ISO 9001 8.4 Control of externally provided processes, products and services

Understanding ISO 9001: Clause 8.4 – Control of Externally Provided Processes, Products, and Services When establishing or revising a management system under ISO 9001, Clause 8.4 – which focuses on the control of externally provided processes, products, and services – is crucial. Typically, these external entities are referred to interchangeably as vendors, suppliers, or external…

Ep 176 Safety and Standards

Explore the vital link between quality management systems and OSHA compliance in this compelling episode of #QualityMatters. Industry leaders discuss the latest in regulatory standards and provide actionable insights to boost safety and efficiency in manufacturing environments. Tune in to learn how to effectively integrate these practices into your operations and stay ahead in a…

Ep 175 – Landing the Series: Boeing's Lessons in Quality and Beyond with Michael Mills

In the gripping finale of our Boeing series, Episode 175 of #QualityMatters delves into the complex world of aerospace quality management with our host, Kyle Chambers, and the insightful Michael Mills. As we wrap up this exploratory journey, we uncover the multifaceted challenges and lessons Boeing has encountered, shining a light on the critical importance…

Ep 174 – Ep 174 – ISO 9001 and Climate Change… with Chris Paris

In this enlightening episode of #QualityMatters, we sit down with Chris Paris to unpack the latest amendment to ISO 9001, focusing on the pivotal inclusion of climate change risk assessments. As industries worldwide grapple with the escalating impacts of climate change, this amendment marks a significant step forward in integrating environmental sustainability with quality management…

Ep 173: Mystery in the Sky – Unraveling Boeing's Inspection Saga and the Inspector's Untimely Demise

In episode 173, we dive deeper into the tumultuous saga of Boeing's door plug issues, following the recent and mysterious death of one of the project's key inspectors. Hosts Kyle and Caleb peel back the layers of this complex story, bringing their own personal experiences with inspection processes to the forefront. From laugh-out-loud mishaps to…

Ep 172 – The Never-Ending Podcast – Quality Assurance and the Groundhog Day of Aviation

In this seemingly never-ending episode of #QualityMatters, hosts Kyle Chambers and Caleb Adcock tackle the theme of repetition and resilience in the world of aviation quality assurance, drawing a whimsical parallel to Groundhog Day. This episode delves into the challenges and triumphs of manufacturing high-quality aviation parts, with a special focus on a recurring issue…