“Efficient' scheduling and control of time are often counterproductive. The efficiency focus creates expectations that clash with the opportunities to develop rich relationships, to meet human needs, and to enjoy spontaneous moments on a daily basis.” – Stephen Covey Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance
I think it’s safe to say we’ve all had an unpleasant car repair experience. In this episode, we share an experience we had, but through the lens of leadership vs. management. Within the same company, the manager was lacking, but the leader was not. We really aren’t using our platform to complain, although it’s a…
Leadership and management are sometimes used interchangeably. Covey puts a lot of emphasis on putting first things first and he defines these two words with that in mind. Leadership decides what things are first, management puts those things first. Leadership vs Management… lots to learn. Steven Covey – Leadership vs Management – The 7 Habits…
Mission statements aren’t meant to be generic words to fill a checkbox. Listen in as we continue our mini-series on The 7 Habits of Highly Effective People and share Covey’s experience with a hotel chain and their mission statement. In “Seven Habits of Highly Effective People” Steven Covey checked in late to his hotel where…
Albert Einstein said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” In this episode, we discuss the importance of using fresh eyes to solve your significant problem.
Borrowing Strength – a Seven Habits podcast. The simple fact is that you have very little control over others, but you have enormous control of yourself. So what to do when you need to influence the behaviors of others? It’s a tough one. It boils down to really, we just have three options. We can…
A Study on Starbucks Starbucks started in 1971 and Howard Shultz joined in 1982 with the intent to make Starbucks the 3rd space, somewhere between work and home, but lets be honest, something has gone wrong since Shultz left in 2000. In the 80’s and 90’s you could get a REAL ceramic cup, but you…
“What Gets Measured Gets Done” that sums it up. So what you measure matters. Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting…
“If you are not taking care of your employees, people are not going to buy into it.” In today’s episode we are exploring why so many of us get an “icky feeling” where we maybe don’t get at others like Target or Costco. Seems there is some basic trust that has been broken, and we…
This week's episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an…