Matt Sands joins us as we discuss continuous improvement and quality and their importance when the oil and gas industry in a downturn. Don’t do the wrong things righter! Quality shouldn’t be something else that costs you money. Quality is getting your processes and procedures on paper and doing what you say you’re going to. …
The title says it all folks, Mask Wearing & COVID-19 – Risks, Benefits & Requirements. What are risks and what are the OSHA requirements? Listen in as we discuss the very relevant topic of Covid-19 and the use of mask. In this episode, we review some literature from different sources assessing N95, P95, surgical masks,…
Who hasn’t heard of Deming’s Red Bead Experiment? A lot of people, probably. However, if you’ve ever worked somewhere that you’ve done your best, followed the procedures, and your performance still wasn’t good, you may be trapped in a red bead system. This episode shows us how important a system is that includes opportunity for…
Today we discuss continual improvement through top management change for the good of all interested parties. Darci absolutely loved this blog post. Kyle and Darci, in both personal and professional life, are improvement seekers. They both believe that change begins with you. This blog discusses that very phenomenon through Mike Duggan who was at the…
In this episode we discuss a blog post from The Deming Institute on why the Toyota production system is more effective than others. To fully understand this, you have to understand ‘part’ vs. ‘part of’. Darci had to have Kyle’s help understanding this one, but once she caught on, it was as simple as it…
Mayo Clinic Part 3! In our last episode of sharing the case study of Mayo Clinic, we come to putting some quality measures in place. Mayo standardized one process after another with two ideas in mind: standardization prevents harm, eliminates waste or both and it would move Mayo to more perfect outcomes. We discuss how…
In our first episode of this mini-series, we discussed what led Mayo Clinic to developing a quality program and how they decided a blend of methods was best. We ended with Mayo Clinic assessing their system and knowing that to get standardized best practices across 50 locations, they would need fundamental changes toward customers, workforce,…
This week we begin a quality journey with Mayo Clinic discussing a case study posted by ASQ and written by Mary Beth and James Buckman. This introductory episode teaches us about Mayo clinic’s innovative mindset from their beginning in the 1880’s. Mayo Clinic decided from the beginning that they were going to be a physician…
People Will Meet Your ExpectationsSo be careful what you wish for, you just might get it. Story of self-fulfilling prophecy from England when a computer mixed up the “bright” and “dumb” kids. The teachers taught according to the report and when admin found the error, they retested them. Results found that the actual group of…
Covey was asked to consult on a project with a large banking institution. They needed to evaluate and improve their management training program. At the time, they selected college graduates and put them through two-week assignments in each of the 12 departments, creating a 6-month training program. At the end of the 6 months, the…