WHAT IS THE PURPOSE OF A QUALITY MANAGEMENT SYSTEM?

Business Management, QMS Software, Quality Management, Small Business, , , , , , ,

Before we dive into the purpose of a Quality Management System, we should probably define what a QMS is.  In defining what a QMS is, we will likely touch on the purpose of a Quality Management System. When quality management folks talk about a Quality Management System (and Lord bless you if you get them…

Read More

You Are Not Alone in Poor Customer Service

Leadership, Quality Management, , , , ,

Nanni was not happy.  He paid a deposit on some copper ingots from a merchant, Ea-nasir, that he had purchased from previously.  Upon receipt of the ingots, Nanni was displeased with the quality.  The tablet pictured below was chiseled out by Nanni after other attempts to get his deposit back.  He sent messengers several times…

Read More